Returns & Refunds
Your satisfaction is our top priority. If you’re not completely happy with your BestHomeShop purchase, we’re here to make it right.
Return Policy
We accept returns within 30 days of delivery for items that are:
- Unused and in their original condition
- In their original packaging
- Free from damage caused by the customer
Please note that due to the handcrafted nature of our products, minor variations in glaze and texture are not considered defects and are not eligible for return on these grounds alone.
How to Initiate a Return
- Email us at returns@besthomeshop.com with your order number and reason for return
- Our team will respond within 1–2 business days with return instructions
- Pack the item securely in its original packaging
- Ship the item to the address provided by our team
- Once received and inspected, your refund will be processed within 5–7 business days
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damage
- A brief description of the issue
We will arrange a free replacement or full refund at no cost to you.
Refund Processing
Approved refunds are processed to your original payment method within 5–7 business days. Please allow additional time for your bank or card issuer to process the refund.
Non-Returnable Items
- Gift cards
- Items marked as final sale
- Items returned after 30 days
- Items showing signs of use or damage by the customer
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost in transit.
Questions? Contact our team — we’re always happy to help.