Frequently Asked Questions

Find answers to our most commonly asked questions below. If you can’t find what you’re looking for, please don’t hesitate to contact us.

Products

What materials are your products made from?

All BestHomeShop products are handcrafted from high-quality stoneware ceramic. We use natural clay sourced from sustainable suppliers, fired at high temperatures for durability, and finished with non-toxic glazes.

Are your oil burners safe to use?

Yes. Our ceramic oil burners are designed to be used with standard tea light candles and pure essential oils. Always follow the usage instructions included with your product, never leave a burning candle unattended, and keep out of reach of children and pets.

Which essential oils work best?

Our burners and diffusers are compatible with all pure essential oils. Popular choices include lavender (relaxation), eucalyptus (freshness), peppermint (focus), lemongrass (uplifting), and rose (romance). We recommend 100% pure, undiluted essential oils for the best results.

Will my product look exactly like the photo?

Each piece is individually handcrafted, so minor variations in glaze color, texture, and finish are natural and expected. These unique characteristics are a hallmark of authentic artisan ceramics, not defects.

Orders & Shipping

How long does delivery take?

Standard delivery takes 5–7 business days. Express options are available at checkout. Please see our Shipping & Delivery page for full details.

Do you ship internationally?

Yes! We ship to most countries worldwide. International delivery times and rates vary by destination. All applicable customs duties and taxes are the responsibility of the recipient.

Can I track my order?

Absolutely. Once your order is dispatched, you’ll receive a tracking number by email. Visit our Order Tracking page for more information.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Returns & Refunds page for full details and instructions.

My item arrived damaged. What should I do?

We’re so sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage. We’ll arrange a replacement or full refund as quickly as possible.